google_calendar_ext/support.html at main · sergeycommit/google_calendar_ext · GitHub

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<!DOCTYPE html>
<html lang="en">
<head>
    <meta charset="UTF-8">
    <meta name="viewport" content="width=device-width, initial-scale=1.0">
    <meta name="description" content="Support and Help Center for Quick Calendar Access Chrome Extension">
    <title>Support - Quick Calendar Access</title>
    <link rel="stylesheet" href="./css/style.css">
    <link rel="icon" type="image/x-icon" href="./favicon.ico">
</head>
<body>
<header class="header">
    <nav class="navbar">
        <div class="container">
            <div class="nav-brand">
                <img src="./images/logo.png" alt="Quick Calendar Access Logo" class="logo">
                <a href="./index.html" class="brand-name">Quick Calendar Access</a>
            </div>
            <ul class="nav-menu">
                <li><a href="./index.html">Home</a></li>
                <li><a href="./privacy-policy.html">Privacy</a></li>
                <li><a href="./terms-of-service.html">Terms</a></li>
            </ul>
        </div>
    </nav>
</header>

<main class="support-page">
    <div class="container">
        <div class="support-header">
            <h1>Support & Help Center</h1>
            <p>Get help with Quick Calendar Access extension</p>
        </div>

        <div class="support-content">
            <section class="support-section">
                <h2>Common Issues & Solutions</h2>

                <div class="support-item">
                    <h3>Extension not showing calendar events</h3>
                    <div class="support-answer">
                        <p><strong>Solution:</strong></p>
                        <ol>
                            <li>Make sure you're signed in to your Google account</li>
                            <li>Check if the extension has permission to access your Google Calendar</li>
                            <li>Try refreshing the events by clicking the refresh button</li>
                            <li>If still not working, try signing out and signing back in</li>
                        </ol>
                    </div>
                </div>

                <div class="support-item">
                    <h3>Notifications not appearing</h3>
                    <div class="support-answer">
                        <p><strong>Solution:</strong></p>
                        <ol>
                            <li>Check if notifications are enabled in the extension settings</li>
                            <li>Make sure your browser allows notifications from extensions</li>
                            <li>Verify that notification permissions are granted for Chrome</li>
                            <li>Test notifications using the "Test Notification" button in settings</li>
                        </ol>
                    </div>
                </div>

                <div class="support-item">
                    <h3>Cannot join Google Meet meetings</h3>
                    <div class="support-answer">
                        <p><strong>Solution:</strong></p>
                        <ol>
                            <li>Ensure your calendar events have Google Meet links attached</li>
                            <li>Check if popup blockers are preventing the meeting window from opening</li>
                            <li>Try right-clicking the "Join" button and selecting "Open in new tab"</li>
                            <li>Make sure you have Google Meet access permissions</li>
                        </ol>
                    </div>
                </div>

                <div class="support-item">
                    <h3>Extension not loading or showing errors</h3>
                    <div class="support-answer">
                        <p><strong>Solution:</strong></p>
                        <ol>
                            <li>Try restarting your Chrome browser</li>
                            <li>Disable and re-enable the extension in Chrome settings</li>
                            <li>Check if you have the latest version of the extension</li>
                            <li>Clear browser cache and cookies</li>
                            <li>If the problem persists, try uninstalling and reinstalling the extension</li>
                        </ol>
                    </div>
                </div>

                <div class="support-item">
                    <h3>Multiple Google accounts not switching properly</h3>
                    <div class="support-answer">
                        <p><strong>Solution:</strong></p>
                        <ol>
                            <li>Use the "Switch Account" option in the extension settings menu</li>
                            <li>Make sure you're signed in to all desired Google accounts in your browser</li>
                            <li>Try signing out of all accounts and signing back in to the desired account</li>
                            <li>Check Google account permissions for each account</li>
                        </ol>
                    </div>
                </div>
            </section>

            <section class="support-section">
                <h2>Installation Guide</h2>
                <div class="installation-guide">
                    <div class="guide-step">
                        <h3>Step 1: Install from Chrome Web Store</h3>
                        <p>Visit the Chrome Web Store and click "Add to Chrome" to install Quick Calendar Access.</p>
                    </div>
                    <div class="guide-step">
                        <h3>Step 2: Grant Permissions</h3>
                        <p>When prompted, click "Add extension" to grant necessary permissions for Google Calendar access.</p>
                    </div>
                    <div class="guide-step">
                        <h3>Step 3: Sign In</h3>
                        <p>Click the extension icon in your browser toolbar and sign in with your Google account.</p>
                    </div>
                    <div class="guide-step">
                        <h3>Step 4: Configure Settings</h3>
                        <p>Customize your notification preferences, timezone settings, and other options to suit your needs.</p>
                    </div>
                </div>
            </section>

            <section class="support-section">
                <h2>Frequently Asked Questions</h2>

                <div class="faq-item">
                    <h3>Is the extension completely free?</h3>
                    <p>Yes, Quick Calendar Access is completely free to use with no hidden fees or premium features.</p>
                </div>

                <div class="faq-item">
                    <h3>Does the extension work offline?</h3>
                    <p>The extension requires an internet connection to sync with Google Calendar. However, recently cached events may be visible when offline.</p>
                </div>

                <div class="faq-item">
                    <h3>Can I use it with G Suite/Google Workspace accounts?</h3>
                    <p>Yes, the extension works with both personal Google accounts and G Suite/Google Workspace accounts.</p>
                </div>

                <div class="faq-item">
                    <h3>How do I uninstall the extension?</h3>
                    <p>Right-click the extension icon in your browser toolbar and select "Remove from Chrome" or go to Chrome Settings > Extensions and remove it from there.</p>
                </div>

                <div class="faq-item">
                    <h3>Does the extension access my personal data?</h3>
                    <p>The extension only accesses your Google Calendar data to display events. We do not store or share your personal information. Read our <a href="./privacy-policy.html">Privacy Policy</a> for details.</p>
                </div>

                <div class="faq-item">
                    <h3>Why do I need to grant Calendar permissions?</h3>
                    <p>The extension needs read access to your Google Calendar to display your events and send notifications. This is necessary for the core functionality.</p>
                </div>
            </section>

            <section class="support-section">
                <h2>Contact Support</h2>
                <div class="contact-options">
                    <div class="contact-method">
                        <h3>📧 Email Support</h3>
                        <p>For technical issues or questions:</p>
                        <a href="mailto:tdallstr@gmail.com" class="btn btn-primary">tdallstr@gmail.com</a>
                    </div>
                </div>

                <div class="response-time">
                    <p><strong>Response Time:</strong> We typically respond to support emails within 24-48 hours during business days.</p>
                </div>
            </section>

            <section class="support-section">
                <h2>System Requirements</h2>
                <div class="requirements">
                    <ul>
                        <li><strong>Browser:</strong> Google Chrome 88 or later</li>
                        <li><strong>Internet:</strong> Active internet connection required</li>
                        <li><strong>Account:</strong> Valid Google account with Calendar access</li>
                        <li><strong>Permissions:</strong> Notifications permission (optional but recommended)</li>
                        <li><strong>Storage:</strong> Minimal local storage for settings and cache</li>
                    </ul>
                </div>
            </section>

            <section class="support-section">
                <h2>Troubleshooting Tips</h2>
                <div class="troubleshooting">
                    <h3>Before contacting support, try these steps:</h3>
                    <ol>
                        <li><strong>Refresh the page:</strong> Sometimes a simple page refresh resolves temporary issues</li>
                        <li><strong>Check your internet connection:</strong> Ensure you have a stable internet connection</li>
                        <li><strong>Update Chrome:</strong> Make sure you're using the latest version of Google Chrome</li>
                        <li><strong>Check Google Calendar:</strong> Verify that your events appear correctly in Google Calendar web interface</li>
                        <li><strong>Review permissions:</strong> Check that all necessary permissions are granted</li>
                        <li><strong>Clear cache:</strong> Clear your browser cache and cookies</li>
                        <li><strong>Disable other extensions:</strong> Temporarily disable other extensions to check for conflicts</li>
                    </ol>
                </div>
            </section>
        </div>
    </div>
</main>

<footer class="footer">
    <div class="container">
        <div class="footer-bottom">
            <p>&copy; 2024 Quick Calendar Access. All rights reserved.</p>
            <div class="footer-links">
                <a href="./index.html">Home</a>
                <a href="./privacy-policy.html">Privacy Policy</a>
                <a href="./terms-of-service.html">Terms of Service</a>
                <a href="./support.html">Support</a>
            </div>
        </div>
    </div>
</footer>
</body>
</html>