OCM - Corporations SAF - Escalation Support Model Guide - April 22, 2026

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Create a Simplified Account Flow Escalation Support Model guide that outlines the roles and responsibilities of Maximus and the BC OnLine Help Desk.

• Responsibilities of Maximus - when contacted by a citizen, after receiving the preliminary email
• Responsibilities of Maximus - when contacted by a citizen, after receiving the confirmation of migration email
• When Maximus should escalate the call or email to the BC OnLine Help Desk
• Responsibilities of BC OnLine Help Desk - when escalated by Maximus
• When BC OnLine Help Desk should escalate to BC Registries IT Operations Team

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The Simplified Account Flow Escalation Support Model guide has been created and is in draft. You can find the guide here

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Under review by @Maribeth-Wilson before it can be sent to the business for final approval.

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Approved by Maribeth and Megan. Ready to distribute this resource.

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Th escalation and support model user guide is complete. It has been added to the staff information centre and will be linked in the internal communication. Closing as complete.