504 Gateway Time-out error's

[zZeleZz]

Hello! If you select the option to use ONLYOFFICE for document preview creation (which will take up disk space) in the settings, the following error will appear in the log: "GuzzleHttp\Exception\ServerException: Server error: POST http://onlyoffice-document-server/ConvertService.ashx resulted in a 504 Gateway Time-out response: <title>504 Gateway Time-out</title>"

I have tried on two different servers and the error persists.

[SergeyKorneyev]

Hi,
Do you get any errors if you disable the option and try saving the connector settings?

[zZeleZz]

Everything works fine without this option.

[SergeyKorneyev]

Could you enable extended logging, reproduce the issue and send us the latest Document Server logs? This can be done the following way:

1. Access the Document Server container with docker exec -it onlyoffice-document-server bash
2. Open the /etc/onlyoffice/documentserver/log4js/production.json file
3. Change the "level" parameter's value from "WARN" to "DEBUG" and save the file
4. Execute the supervisorctl restart all command to apply the changes